DOUZONE ICT GROUP has practiced our sustainable management strategy
by fulfilling our social responsibilities and obligations to develop into a sustainable organization.
DOUZONE ICT GROUP considers enhancing the future value for customers as its top priority.
To pursue the company-wide implementation of customer satisfaction management strategies, we regularly conduct education activities to improve customer satisfaction and customer satisfaction surveys.
By establishing the concept of CS and stipulating the direction to be taken, we evaluate the current level of the service quality management through attempts to various service certifications.
In order to pursue the direction for customer satisfaction and value creation, we educate the new employees to have a mind set on how valuable customers and customer services are through training sessions provided by the solution support department and for it to reflect on their work.
By introducing the in-house automated customer management system (web call system + NSM system), we utilize the system to improve the process and maximize customer satisfaction with the help of the customer information sharing system.
Collecting the voice of customers (VOC)
Classification of VOC analysis and delivery of solutions
Reflecting of derived improvement points